Warranty Policy
akuaplus® products have been designed and manufactured by Dimex360 inc. to meet strict high-quality standards and come with a limited warranty.
Our Commitment to Quality
At akuaplus®, a brand of Dimex360 inc., we are committed to providing high-quality, durable, and innovative bathroom and kitchen solutions. Our warranty policy reflects our dedication to customer satisfaction and product reliability.
Warranty Coverage
Residential Use
- Cartridges: Limited lifetime warranty.
- Standard Products: 1-year limited warranty against manufacturing and material defects.
- Selected Models: 5-year limited warranty (applicable models are specified in the product details).
- Some products come with a limited lifetime warranty.
Please refer to your manual for more details.
Commercial Use
- Products used for commercial purposes are NOT covered.
What is Covered?
This warranty covers:
- Manufacturing defects in materials and workmanship.
- Leaks, drips, or functional issues occurring under normal residential use.
- Defective finishes resulting from standard use (excluding damages caused by cleaning chemicals or abrasives).
Warranty Exclusions
The warranty does not cover:
- Labour costs for installation, repair, or removal.
- Improper installation, misuse, neglect, or abuse of the product.
- Damage caused by harsh chemicals, cleaning agents, or abrasive materials.
- Normal wear and tear over time.
- Use of non-original replacement parts.
How to Make a Warranty Claim
To request a replacement part or file a warranty claim, please follow these steps:
- Ensure that you are the original purchaser, as the warranty is non-transferable.
- Prepare your proof of purchase (original receipt required).
- Complete the Dimex360 inc. Support form.
- Provide clear photos or a video of the issue, along with a copy of your proof of purchase.
- The completed form will be sent to customer service at question@dimex360.com.
Our team will review your request and, if eligible, provide a replacement part free of charge.
Replacement parts do not extend the original warranty duration.
Additional Information
- This warranty applies only to the original purchaser and is non-transferable.
- Warranty terms are subject to change; please check our website for the latest updates.
- Dimex360 inc. reserves the right to inspect defective parts before approving a warranty claim.
For complete product details and installation guides, visit our documentation center or send us an email at question@dimex360.comThank you for choosing akuaplus®!
