Privacy Policy of Dimex360 inc.

This privacy policy explains how we collect, use, and protect your personal information when using our website, in accordance with Canadian and Québec privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial regulations.

Who We Are

Our website address is: https://akuaplus.com.

Dimex360 inc. is the owner of the akuaplus® brand.

Information We Collect

Contact Form Data: When you submit a request via our support or contact forms, we collect your name, email address, phone number, and postal address so we can assist you personally.
Technical Data: Includes IP address, browser user agent, and cookies used to enhance your experience and security.

Use of Your Data

We only use your personal data to respond to inquiries or follow up on support requests. We never sell or share your data with third parties for marketing purposes.

Cookies

Our website uses cookies to store login and viewing preferences. These are used for convenience and expire after a set period (typically 1 year). For more on cookies, please refer to our cookie policy popup.

Embedded Content

Pages on this site may include embedded content (e.g., YouTube videos, images). Embedded content behaves as if the visitor has visited the third-party site directly and may collect data, use cookies, and track interactions.

Analytics

We use Google Analytics with anonymized IP tracking to improve site functionality. You can read Google’s full privacy policy here.

Data Retention

Support requests and form submissions are kept only for as long as necessary to respond to your inquiry. Comments and metadata may be retained indefinitely for moderation purposes.

Your Rights

You may request a copy of any personal data we have about you.
You may also request deletion of your data unless required for legal or administrative reasons.

How We Protect Your Data

Our website uses SSL encryption and secure server infrastructure. We follow best practices to ensure your data remains safe and confidential.

What Happens in Case of a Data Breach?

If a breach is detected, we will notify the Canadian authorities and affected users within 3 days, especially if sensitive data is involved.

Third-Party Data Transmission

None.

Automated Profiling