Frequently asked questions (FAQ)
We’ve prepared a list of frequently asked questions and answers to help you resolve your issues quickly and easily.
If you need a little extra help, our customer service team will be happy to assist you.
Where can I buy Dimex360 products?
Where can I buy Dimex360 products?
Our products are available at select retailers and online across Canada. For more details on where to purchase, please visit our retailers page.
How do I get instructions to install a specific product?
How do I get instructions to install a specific product?
Each product includes an instruction manual available on our website. Simply search for your product model and download the manual directly from its product page.
If the product has been discontinued, you can still find its manual in our documentation center.
What type of warranty does Dimex360 offer for its products?
What type of warranty does Dimex360 offer for its products?
Dimex360 offers a limited lifetime warranty on most products. For more information on the specific coverage and terms, please refer to our warranty page.
Does Dimex360’s limited lifetime warranty cover the cost of installing replacement parts or replacing my product by a professional?
Does Dimex360’s limited lifetime warranty cover the cost of installing replacement parts or replacing my product by a professional?
The limited lifetime warranty covers the replacement of defective parts, but it does not include the cost of installation or associated labor.
What maintenance products should I use to keep my Dimex360 product in good condition?
What maintenance products should I use to keep my Dimex360 product in good condition?
We recommend using mild soap and water to clean your product. Avoid abrasive cleaners to maintain the product’s finish and functionality.
For more information on how to care for our products, please visit our Cleaning & Maintenance page.
I have a problem with one of my Dimex360 products. Who should I contact to resolve it?
I have a problem with one of my Dimex360 products. Who should I contact to resolve it?
If you are experiencing an issue with a product, please first visit the product page to download the instruction manual and check the troubleshooting steps.
If the issue persists, please fill out our contact form. A member of our Customer Service team will get in touch with you promptly to guide you through the next steps.
How can I obtain replacement parts for my Dimex360 products?
How can I obtain replacement parts for my Dimex360 products?
Replacement parts are available through our website. Contact our Customer Service team for assistance in identifying and ordering the correct parts with the help of our contact form.
